Contact Us
Got a question about a sweepstakes casino, spotted something out of date on one of our pages, or want to talk to us about a listing? This page explains what we can help with and the best way to reach us.
What we can help with
New Sweepstakes Casinos is an independent research and comparison site covering sweepstakes and social casinos available to players in the US. We don't operate any of the platforms we write about, so we can't process deposits, redemptions, account verification or withdrawals on behalf of any brand featured on this site. What we can help with includes:
- Corrections or updates to information on a review, such as a change to a welcome offer or eligible-state list
- General questions about how the sweepstakes model works, including the difference between Gold Coins and Sweepstakes Coins
- Feedback on our ranking method or requests to look at a platform we haven't covered yet
- Media, partnership or advertising enquiries related to the site
- Reports of broken links, inaccurate details or technical issues on jennerex.com
What to contact the operator about instead
If your question relates to an actual account — a stuck redemption, an identity verification request, a missing daily bonus, or a closed account — that has to go through the sweepstakes casino itself, not us. Each operator listed on this site has its own support channel, usually live chat or email, listed inside its own site or app. We simply don't have access to any player's account, balance or verification documents.
Similarly, questions about a specific promotion's terms — minimum redemption thresholds, which states are excluded, how long identity checks take — are best confirmed directly with the operator, since these details can change without much notice.
Before you write in, a few things worth checking
| Question | Where to look first |
|---|---|
| Is a platform available in my state? | The operator's own terms page, since eligibility varies by state and can change |
| How does the free-to-play model actually work? | Our site's explainer content on Gold Coins versus Sweepstakes Coins and the no-purchase-necessary entry method |
| Is there a free way to get Sweepstakes Coins without buying anything? | The operator's alternative method of entry (AMOE), usually detailed in its terms and conditions |
| What if I think I'm developing a problem with how much I'm playing? | Our Responsible Gambling page |
| How were these sites ranked? | Our About Us page, which sets out our review method |
A note on what this site is and isn't
Sweepstakes casinos run on a promotional sweepstakes model rather than traditional real-money wagering, and that shapes what we can and can't answer directly. We're not a regulator, a payment processor, or a customer support desk for any operator. We research and compare publicly available information — welcome offers, coin structures, game libraries, and stated eligibility rules — and publish what we find. Availability of sweepstakes casinos varies by state, some jurisdictions restrict or prohibit them, and laws in this space continue to change, so we'd rather point you to the operator's own terms than guess on your behalf.
If you're contacting us about a listing correction, please include the platform name and a brief description of what looks wrong so we can review it against current terms. For anything related to our review criteria, our Terms and Conditions page covers how the site itself operates, including our approach to affiliate relationships and commission — which never determines how a platform is ranked.
Response times
We aim to review incoming messages and update pages where a correction is confirmed, but as an independent site we don't offer live support and can't guarantee a same-day reply. Enquiries tied to a specific account or transaction will always be redirected to the relevant operator's own support channel, since only they can access that information.